Q.How to place an order with us?
A. E-mail us at [email protected]or leave you message and email address under you interested in products form and submit then we will contact with you with 24 hours by email.or call us 86-15258284867
Q.What payment terms did we accept?
A.We accept Paypal, Bank transfer, West Union, Credit card payment methods.
Q.Minimum order requirement of our products
A.Bicycle frames for 1set, wheelset for 1 set. carbon rims for 1pc. If you need OEM service please contact us by email at [email protected]
Q.Did we can customized apply painting and logos on the frame and rims.
A.Yes, we provide customized painting service, the extra painting according you design color to calculate the painting cost, please email you design with us.
We recommend checking the product carefully before signing.
1. If you receive the package and find that the packaging is damaged, inspect the Frames/rims/wheels carefully for damage. If there is no damage, then it is okay to
2. sign for the product. However, if there is damage you need to report this on the delivery slip or, alternatively, refuse the shipment and it will be returned back to Aowea(hereafter refer to as AOWEA). AOWEA will re-arrange shipment within 10 business days after receiving the returned package.
If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.
3. If you receive the package and the carton is in good condition, but the product is significantly damaged during shipment, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by customers. The shipping express company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.
Warranty Period Time
Framesets：from date of sign the products, 2 Year Warranty
Rims/wheels/carbon components：from date of sign the products, 2 Year Warranty
For rims, AOWEA provides you with a warranty period of 12 months from date of purchase. If any manufacturing defect occurs within 30 days, AOWEA is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs within 31 days to 12 months, AOWEA is obligated to replace the rim(s), and customer would be responsible for the shipping cost.
Warranty does not cover:
a). Improper assembly, maintenance, or maintenance by an unauthorized technician.
b). Installation of parts or accessories or tires that are not originally intended for, or compatible with, the Frames/rims/wheels as sold.
c). Damage or failures caused by a crash, accidental damaged, abuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacture specifications of usage or any other fractious reasons.
d). The strongest spokes that can be used on our rims are double butted 2/1.8/2mm. Straight gauge 2mm straight gauge spokes are not allowed to be used on our rims or there is no warranty (they are too stiff to use with carbon rims).
e). Spokes, nipples, or wheel building issues if the wheels were NOT built by AOWEA.
f). Normal wear and tear (Spokes, nipples, pawls, bearings, rim tape etc.)
Crash Replacement Policy
In case of accidental or intentional abuse (casing a big jump or drop, crashing, even over your frame/wheel, or any other type of damage to your frame/rim), we offer a crash replacement policy that gives you the following discount on AOWEA frames/rims/wheels. Please note that you are still responsible for the shipping costs.
Rims/wheels/carbon components: From date of ship, 1 year Crash Replacement with 10% discount
Framesets : From date of ship, 2 years Crash Replacement with 20% discount
Special Notes for Warranty and Crash Replacement Policy:
1.The Warranty program is not transferable and only applies to the initial purchaser.
2. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise it will be viewed as settled. The warranty period applies to the original order and does not get reset with a replacement frame/wheel/rim.
3.The warranty and crash replacement policy are stipulated here for all frames/wheels/rims unless stated on the product page on our website.
Purchase Alternation or Cancellation Policy
The policy applies when you cancel all or part of a purchase after the payment is partially or fully made, but BEFORE the shipment of products.
If you cancel a purchase once it has shipped, it will be treated as a “return” with all applicable fees. Please refer to our “Product Return Policy”
A purchase may not be altered or cancelled without authorization of AOWEA. If and when authorized, 10% off the purchase value or minimum USD50 may be charged to recover re-stocking and operational cost.
Product Return Policy
1. Applicable scope:
If in any way the product that you receive does not match your order, please contact us prior to using the product so that we can provide a reasonable solution. If a return of refund is granted by AOWEA, it will be subject to these conditions unless otherwise agreed to by AOWEA:
a). Only products shipped from AOWEA and arrived within the last 30 days and still in saleable condition will be considered for return in terms of refund.
b). Special configured products (non-stock) will not be considered for return of refund unless the issue is due to an error made by AOWEA.
c). Money would be refunded within 3 working days once the product is received with AOWEA in good condition.
Fees would be charged on you for the return of refund.
a). 20% off the initial purchase value or minimum USD100 will be charged for restocking and refurbishment if you raise a refund request.
b). Shipping cost, customs duty or other applicable fee of return should be charged unless stated otherwise on our warranty policy.